TapTaxi
★ 2.7What it actually doesTapTaxi is a taxi-hailing app with upfront fare calculation, vehicle tracking, and support for intercity trips via the MOST system, but with multiple operational issues.
Actually does
- ✓Ride-sharing80% of reviews
- ✓Междугородные поездки со скидками (МОСТ)8% of reviews
Claimed, but not confirmed by reviews
- ⚠Предварительный расчет стоимости
- ⚠Мониторинг местоположения и скорости автомобиля
- ⚠Order Tracking
- ⚠Payment Tracking
- ⚠Экстренный вызов (кнопка быстрого вызова)
- ⚠Order History
- ⚠Предварительный заказ автомобиля
Common complaints
- ✗Poor and rude customer support20% of mentions
«Support is rude, claiming they don't have access to the app and can't help with the order. The operator is yelling.»
- ✗Critical bugs in the app35% of mentions
«I selected a destination address. And that's it, the only option is to go back and start over. Complete mess. Can't order a taxi with multiple stops, it just won't let me create the order.»
- ✗Problematic driver behavior (rudeness, conflicts)15% of mentions
«The driver started demanding money, shouting, being rude and threatening. Attempt to leave without the passenger's consent.»
- ✗Shortage of cars or car unavailability30% of mentions
«Over a month and a half, I couldn't get a car in approximately 7-8 attempts. Feels like they have only one car.»
- ✗Money charged without service provided10% of mentions
«Money was charged for an order even though the car never arrived! Got a message saying the service deducted 100 rubles. For a service that never happened?»
What people praise
- ★MOST system with discounts on intercity trips
«I use the app only because of the MOST system.»
- ★Ability to calculate fare in advance