Airbnb
★ 3.8What it actually doesAirbnb is a platform for searching and booking accommodations, experiences (tours, workshops) and services worldwide, though it operates with significant issues regarding refunds, account blocking and unavailability for users from Russia.
Actually does
- ✓Hotel search80% of reviews
- ✓Messaging10% of reviews
- ✓P2P payments40% of reviews
Claimed, but not confirmed by reviews
- ⚠Trip planning
- ⚠Бронирование впечатлений (экскурсии, мастер-классы)
- ⚠Бронирование услуг (повар, тренер, стилист и т.д.)
- ⚠Price comparison
Common complaints
- ✗Unavailable for users in Russia without VPN, restricted in RF40% of mentions
«nowhere did they even mention that it doesn't work in russia, wasted time for nothing. why is the app available at all then?»
- ✗Issues with refunds and payments to property owners35% of mentions
«Very sorry that Airbnb doesn't refund... to get them, what didn't I do... I had to fly to another country»
- ✗Ineffective technical support, slow responses, template replies20% of mentions
«tech support is useless... For a month... 3 months passed, account doesn't work, support doesn't respond»
- ✗Account blocking without clear reasons or explanation15% of mentions
«a letter arrives saying your reservation is cancelled and we'll refund you. But as it turned out, it's impossible to get your money back»
- ✗App crashes, lack of compatibility with older iOS versions15% of mentions
«After the latest update the app doesn't work, won't open. Requires iOS 18, but iPhone 13 is on system 16»
What people praise
- ★Large selection of housing (8+ million listings in 240+ countries)
«Super»
- ★Some good technical support staff
«There are good guys in support - thanks for the help»