B2B-приложение Alibaba.com
★ 4.8What it actually doesAlibaba.com is a B2B marketplace for finding and purchasing goods from global suppliers with video streaming support, supplier and currency management, but experiences significant issues with chat stability, buyer protection and service quality.
Actually does
- ✓Wholesale
- ✓Marketplace80% of reviews
- ✓Supplier management70% of reviews
- ✓Messaging40% of reviews
- ✓Translation15% of reviews
- ✓Отслеживание и доставка товаров20% of reviews
- ✓Russian localization(bonus)30% of reviews
Claimed, but not confirmed by reviews
- ⚠Price comparison
- ⚠Live streaming
- ⚠Multi-currency
- ⚠Контроль качества и инспекция производства
- ⚠Торговая гарантия и защита покупателей
- ⚠Услуга индивидуальных товаров и OEM
Common complaints
- ✗Chat not working or crashes after updates40% of mentions
«Chat doesn't work, it used to work only on Wi-Fi, but now it stopped working through it too. The app became useless without the chat…»
- ✗Buyer protection not working, money lost without refund30% of mentions
«Lost 93,000 to a seller, several months have passed, police didn't help, money wasn't refunded, goods weren't delivered, Alibaba didn't intervene in any way»
- ✗Cannot disable aggressive push notifications and messages25% of mentions
«I enabled notifications and now I can't get rid of them. I've tried everything—blocked them, added them to spam—but they keep coming»
- ✗System blocks the ability to send messages to sellers15% of mentions
«Support blocked messaging because of frequent seller contact; after 25 attempts over 3 months they said they can't unblock it»
- ✗Sellers don't respond to questions or block accounts20% of mentions
«Bought an iPhone, confirmed the price with them, they said to pay for 11, then just didn't respond, blocked the account and the money went down the drain»
What people praise
- ★Huge selection of products from different suppliers
- ★Simple and intuitive app interface
«Everything is simple and clear»
- ★Diverse delivery options
- ★Support for multiple languages facilitates communication
- ★There are conscientious suppliers who respond