Yandex Eats: food delivery
★ 4.8What it actually doesYandex.Eда is a food and grocery delivery aggregator from restaurants and shops with ordering, tracking, and rewards features, but with frequent issues in delivery, support, and user financial claims.
Actually does
- ✓Food delivery90% of reviews
- ✓Grocery delivery70% of reviews
- ✓Order Tracking50% of reviews
- ✓Marketplace15% of reviews
- ✓Customer Support(bonus)35% of reviews
- ✓Subscription10% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Coupons
- ⚠Cashback and Rewards
- ⚠Free trial
Common complaints
- ✗Delivery delays and cancellations42% of mentions
«Every delivery in this lousy service gets stuck at the moment when the order needs to be delivered. 'Searching for a courier' - what is that? You should first hire couriers so they're ready to deliver orders»
- ✗Charges without delivery / no refunds38% of mentions
«Deducting money from the card for an order I didn't place and that doesn't actually exist, while not providing a single receipt»
- ✗Incompetent support service and auto-responses32% of mentions
«The worst support service, asked 'why can't you provide information about my order?' and got 'we can't provide information about your order'»
- ✗Hidden markups and price changes after payment22% of mentions
«During checkout, delivery was free, but right after payment, delivery jumped to 250₽»
- ✗Cold / spoiled food and substandard product quality25% of mentions
«Delivered substandard goods and when I complained about it, they restricted my access to place orders»
What people praise
- ★Fast delivery (when a courier is available)
«Fast delivery, and most importantly, delicious food»
- ★Wide selection of restaurants and stores
«Over 60,000 restaurants and stores in one app»
- ★Ease of use (filters, catalog)
«With the help of filters, you can find your favorite cuisine or dish in one tap»