СДЭК: Доставка и Шопинг
★ 4.8What it actually doesCDEK is a mobile application by a logistics company for tracking packages, calculating delivery costs, calling couriers, finding pickup points, and shopping through CDEK Shopping, but with serious issues in customer support, advertising, and service reliability.
Actually does
- ✓Отслеживание посылок35% of reviews
- ✓Расчёт стоимости доставки10% of reviews
- ✓Создание заказа доставки15% of reviews
- ✓Поиск и навигация к пунктам выдачи5% of reviews
- ✓Marketplace15% of reviews
- ✓P2P payments10% of reviews
- ✓Личный кабинет для управления заказами15% of reviews
- ✓No account required5% of reviews
Claimed, but not confirmed by reviews
- ⚠Вызов курьера
- ⚠CDEK ID для получения без паспорта
- ⚠Оставление отзывов о работниках
- ⚠Push Notifications
- ⚠Loyalty Program
Common complaints
- ✗Unavailable support and delayed responses27% of mentions
«It's impossible to reach support! Not at all! Completely! Support says to write to support, support says they don't return money for returns»
- ✗No refunds and difficulty with product returns13% of mentions
«I ordered an item in CDEK Shop, refused it at the pickup point, and a month or two has passed but the money hasn't been returned»
- ✗Intrusive push notification ads day and night13% of mentions
«Tired of their ads about some sneakers from 2k, and they send them both day and night when you're sleeping. Ad notifications come in pushes even with ads disabled in the settings»
- ✗Delivery delays and unfulfilled promises20% of mentions
«The cargo is being tortured for two days with false promises. They sent a document, rescheduled the date 4 times and delayed it by a week»
- ✗Counterfeit products in CDEK Shopping without proper support10% of mentions
«8 out of 10 products sold through shopping are Chinese counterfeits, and CDEK didn't even provide proper support to resolve these issues»
What people praise
- ★Convenient parcel pickup via QR code
«Very convenient. Came in, showed the QR code on my phone, got the parcel, checked it and went home»
- ★Fast and reliable delivery
«I've been using SDEK services for more than a year now and I'm completely satisfied! Sending and receiving are fast and convenient»
- ★Clear and user-friendly app interface
«The app itself is good, the functionality is intuitive and convenient»
- ★Overall customer satisfaction
«Always fast and convenient! Thanks, excellent»