Lamoda: мода, красота, дом
★ 4.9What it actually doesLamoda is an online marketplace with over 10 million items of clothing, footwear, cosmetics and household goods, offering try-before-you-buy service and various delivery options, but experiencing issues with customer support, VPN blocking and unstable logistics.
Actually does
- ✓Marketplace85% of reviews
- ✓Food delivery40% of reviews
- ✓AI assistant5% of reviews
- ✓Coupons15% of reviews
- ✓Возврат товаров (14 дней)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Виртуальная примерка (онлайн-примерка вещей)
- ⚠Price comparison
- ⚠File encryption
- ⚠Отложенная оплата (1, 2, 3, 6 месяцев без комиссии)
- ⚠Visual Search
Common complaints
- ✗Poor support: slow responses (40+ minutes), inaccurate information, no phone number available30% of mentions
«Support hasn't responded for 40 minutes. There's no support phone number anywhere»
- ✗Delivery issues: delays, returns without notification, items not delivered15% of mentions
«First you wait two weeks for your order, then they just send it back without telling you»
- ✗Access blocked when using VPN or mobile internet in certain regions20% of mentions
«They block access with VPN... In the end, it doesn't open at all»
- ✗Return system not working correctly: errors at pickup point, wrong items returned10% of mentions
«At the pickup point they mistakenly returned my items and gave me the wrong ones instead»
- ✗Product color in photos does not match actual color upon receipt10% of mentions
«The color of clothing in photos and what you receive often don't match at all»
What people praise
- ★Authentic products of high quality from global brands
«Products on Lamoda are consistently of excellent quality»
- ★Convenient app and user-friendly experience
«Convenient. Ergonomic, genuine»
- ★Fair prices for authentic products from global brands
«I really like the app and the ability to purchase authentic products from global brands at fair prices»
- ★High quality of pickup points and staff
«Staff, quality, selection — everything is great»
- ★Discounts and sales
«On the plus side, discounts and sales»