MBANK — Мобильный банк
★ 4.3What it actually doesMBANK is a mobile banking app for Kyrgyzstan offering a full range of banking services (transfers, payments, loans, deposits), but operates unreliably due to frequent scheduled downtime, registration and login bugs, non-functional features, and unresponsive customer support.
Actually does
- ✓Banking80% of reviews
- ✓P2P payments30% of reviews
- ✓Детский банкинг5% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Multi-currency
- ⚠FX rates
- ⚠Two-factor auth
- ⚠Виртуальные карты
- ⚠Депозиты и сбережения
- ⚠Кредиты и кредитные линии
- ⚠QR scanner
- ⚠Ad-free
- ⚠Marketplace
- ⚠Flight search
- ⚠Hotel search
Common complaints
- ✗Frequent scheduled maintenance and unavailability20% of mentions
«The app can be shut down during peak hours for scheduled maintenance and they can 'fix' it for hours»
- ✗Registration bugs (code not arriving, photo not passing)15% of mentions
«I was registering for 4 days because the code wasn't coming. I took a photo 12 times, it just won't go through»
- ✗Non-functional support service (unresponsive, no reaction)20% of mentions
«Support service doesn't work and doesn't respond anywhere. I've been writing to support for a year already. No reaction whatsoever»
- ✗Problems logging into the app15% of mentions
«After the update I can't log in to the app! It requires an update and won't update»
- ✗General instability, crashes, slowdowns, glitches25% of mentions
«Often fails at crucial moments, technical work or glitches»
What people praise
- ★Convenience of payments and payment options
«In my opinion, one of the few convenient payment methods»
- ★Wide range of services and features
«The most COSMIC bank»
- ★Overall satisfaction with functionality
«Excellent»