Банк Горящих Туров
★ 4.9What it actually doesAn app for searching and booking ready-made tours from major tour operators with online payment and price comparison features, but with numerous bugs (crashes when switching apps, search data loss) and support issues.
Actually does
- ✓Banking
- ✓Trip planning80% of reviews
- ✓Price comparison40% of reviews
- ✓Hotel search30% of reviews
- ✓Flight search20% of reviews
- ✓P2P payments15% of reviews
- ✓Offline maps(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Гарантия возврата 150% разницы при нахождении более дешёвого тура
Common complaints
- ✗Price at checkout is significantly higher than shown in search results (consumer fraud)20% of mentions
«Hot deals show one price, but when you open the tour - the price is several times higher»
- ✗Support team does not respond to inquiries (email, Telegram), no help with refunds10% of mentions
«They ignore emails, they ignore Telegram too... no action from support»
- ✗App loses data and resets when switching to other apps (maps) or minimizing25% of mentions
«When you switch from the app to maps and come back, everything gets reset... you have to redo the sorting»
- ✗Tour search does not load or works incorrectly, does not find other cities in Russian15% of mentions
«The search itself doesn't work (it simply doesn't load), nor does the selection of a tour from the already offered options»
- ✗Lacks search filters (hotel rating, distance to beach/airport, tour operator selection)10% of mentions
«Very few filters, please add hotel rating, distance to beach, distance to airport, tour operators»
What people praise
- ★Honest and attractive tour prices, savings up to 70% compared to independent booking
«Tours are incredibly cheap and everything is included»
- ★All-inclusive tours (flights, hotel, meals, transfers, insurance)
«The tour cost always includes: airfare, accommodation, meals, transfers and medical insurance»
- ★Convenient app interface, fast tour selection
«Convenient app, good prices... very user-friendly interface»
- ★Long-term customers use the service for years and are satisfied
«Been with them for years. Prices are always fair... I've booked through them multiple times, no issues»
- ★Processes cancellations and refunds (though reviews indicate delays)
«Most services have already issued refunds for the Dubai situation»