Мой МТС
★ 4.7What it actually doesMTS management app: check balance, expenses, manage tariffs and communication services, but often fails due to data loading and connectivity issues.
Actually does
- ✓Recurring payments15% of reviews
- ✓Отслеживание геолокации членов семьи8% of reviews
- ✓Просмотр баланса, остатков ГБ/минут/SMS и анализ расходов35% of reviews
- ✓Изменение и управление тарифом12% of reviews
- ✓Подключение дополнительных услуг5% of reviews
- ✓Multi-account8% of reviews
- ✓Customer Support24% of reviews
Claimed, but not confirmed by reviews
- ⚠Определитель номера и блокировка спама/мошеннических звонков
- ⚠Запись и расшифровка звонков
- ⚠AI-помощник для ответа на звонки (МТС Секретарь)
- ⚠Анализ утечек персональных данных
- ⚠Страхование от мошенничества (возврат до 1.5 млн руб)
- ⚠Проверка скорости интернета
- ⚠Скачивание детализации (история за полгода)
- ⚠Игры и выигрыш промокодов/скидок на услуги
Common complaints
- ✗App doesn't load / freezes on white screen / black screen with 'Home' text22% of mentions
«It starts with a fun 5G splash screen and that's it. Black screen with small letters saying 'Home'»
- ✗Data loads for several minutes or doesn't load at all, constant errors18% of mentions
«Data never loads. Constant errors.»
- ✗Poor internet quality and network signal: no/jammed internet, unstable connection26% of mentions
«No internet, can't use the apps. I honestly don't understand what I'm paying money for?»
- ✗Ineffective support: bots don't resolve issues, responses take 2+ days, no live operators16% of mentions
«There's no technical support, only a useless bot responds in the chat, and only a useless bot answers on the phone. They can only solve an issue in 2 days»
- ✗Opaque withdrawal: duplicate charges, fees, number blocking, unwanted services14% of mentions
«The smart payment adds money, then they immediately charge you the full monthly tariff rate, so you end up paying for both the month and the day»
What people praise
- ★Convenient way to check balance, remaining GB/minutes/SMS and expenses
«Very good app to check your phone balance»
- ★Good kids package/plan at an attractive price
«There's a good kids subscription for 400 rubles»
- ★Fast communication with customer support via chat (compared to competitors)
«Compared to Megafon, through the app and chat, you can quickly reach an operator and resolve all issues»