НДФЛка
★ 4.0What it actually doesThe app helps file a tax return (3-НДФЛ) online, providing consultations and declaration completion for a fee, but requires additional payments and is intrusive in communications.
Actually does
- ✓Tax reporting85% of reviews
- ✓AI assistant60% of reviews
- ✓Загрузка документов70% of reviews
- ✓Отслеживание возврата денежных средств50% of reviews
- ✓Messaging40% of reviews
- ✓Ускоренный вычет (быстрый вычет)15% of reviews
- ✓Поиск выгоды (консультация по вычетам)8% of reviews
- ✓Мобильное приложение80% of reviews
Common complaints
- ✗Hidden fees and additional charges after registration40% of mentions
«After paying the service first 2000, then they ask for another 3900 to process. Everywhere they write first refund, then money, but then they ask you to pay 2000 upfront»
- ✗Annoying calls and messages after registration35% of mentions
«After uploading documents, they've been bugging me with calls and messages for a week already. They call 10 times a day. They've been pestering me with calls from different numbers for a couple of weeks now»
- ✗Poor support: unwillingness to communicate in chat, impatience25% of mentions
«After payment, it's impossible to reach anyone and get answers. Specialists don't want to communicate in chat and insist on calling»
- ✗Delays in processing tax return15% of mentions
«Promised up to 7 business days, but it's already been more than 10 days in processing. I have to ask about each stage separately»
- ✗Technical issues with login and registration8% of mentions
«You receive the code by message, enter it and the app freezes! Can't access your profile»
What people praise
- ★Intuitive and easy to understand interface
«The interface is clear and very understandable. The interface is intuitive. Great, easy to understand app»
- ★Fast receipt of funds (one week to one month)
«I got the money in my account in 5 days. Got the money in a month. Getting the refund took just one week»
- ★Professional assistance from tax experts
«Thanks to the experts, we managed to reduce the tax amount. The staff worked and handled everything themselves. Inessa resolved all these issues politely»
- ★Time savings: no need to visit the tax office yourself
«Saved time and effort by not going to the FNS. Quick to submit an application without unnecessary complications»
- ★Fast app performance without errors
«The app's functionality works quickly and clearly. Never kicked me out of the app. The functionality works fast, conveniently, without any problems»