OZON: товары, одежда, билеты
★ 4.9What it actually doesOZON is a marketplace with a wide range of goods and delivery services, tourist services (tickets, hotels), but with frequent delivery issues, lost packages, app instability, and non-functional customer support.
Actually does
- ✓Marketplace80% of reviews
- ✓Food delivery15% of reviews
- ✓Price comparison10% of reviews
- ✓Loyalty cards5% of reviews
- ✓File sharing(bonus)8% of reviews
- ✓Избранное и вишлисты10% of reviews
- ✓Сервис доставки (OZON Delivery)50% of reviews
- ✓Блокировка при VPN(bonus)15% of reviews
- ✓Visual Search(bonus)2% of reviews
- ✓Order Tracking30% of reviews
Claimed, but not confirmed by reviews
- ⚠Flight search
- ⚠Hotel search
- ⚠Customer Support
- ⚠Cashback and Rewards
Common complaints
- ✗Lost packages, delivery delays35% of mentions
«Lost my package with expensive items, strung me along for half a year with promises — soon, soon we'll deliver — and then said they lost it and refunded only 800₽»
- ✗Non-functional support (bots instead of people)25% of mentions
«Only a bot responds and you have to choose from the questions it offers. When placing an order I specify delivery... they can't connect me with a manager (a real person)»
- ✗App blocked when VPN is enabled10% of mentions
«Doesn't work with VPN... It's extremely inconvenient to constantly reconnect»
- ✗Low performance, freezes, loading errors20% of mentions
«The app works terribly, loads pages very slowly, constantly shows an error saying there's no connection»
- ✗Degraded navigation (removed categories, broke brand search)10% of mentions
«Previously in the product card you could go to the category to see all similar items. Now instead of that there's just a feed of "similar" items — no sorting, no seller selection. Navigation is broken»
What people praise
- ★Wide product range
«The best marketplace I've ever used. There's everything here»
- ★Reasonable prices
«At not very high prices»
- ★Fast delivery
«Products arrive quickly, lightning-fast product delivery»
- ★Photo search feature
«Added photo search, that's hype»
- ★Convenient interface
«The app is very convenient to use»