АЗС Роснефть

Name: АЗС Роснефть
Rating: 4.81 (70459 reviews)

★ 4.8

iOSApp Store

What it actually doesA mobile app for Rosneft petrol stations that provides convenient assistance to drivers at any time.

65%Marketing ≈ reality45%Stability94%Live project

Actually does

✗Payment processing errors (double charging, no record in app)6% of mentions
«The fuel purchase failed, but 2694 rubles were charged from my card and there's no record in the app.»
✗Loyalty points not credited after fuel purchase or appear with delay15% of mentions
«It doesn't always show that I filled up, and because of that points aren't credited. Where are my points?»
✗Missing fuel prices in the app, inconvenient interface for finding information8% of mentions
«Missing important information. For example, gas prices. You have to search and dig through the app.»
✗Frequent app crashes and malfunctions after updates12% of mentions
«The app won't open after the recent update. It crashes immediately after tapping the icon.»
✗Registration issues: phone number blocking and service denial4% of mentions
«Registration is impossible, contact the call center. Upon retry, the number is blocked for 2 hours.»

★Fuel quality and long-term network reliability
«Been refueling here for over 7 years. Good fuel and convenient app!»
★Polite and attentive staff at stations
«Friendly, polite staff. Thanks to the operator who helped and gave advice.»
★Convenient bonus accumulation and accrual system (when it works)
«Great and most importantly user-friendly app. I like the discount system and bonus accrual.»
★Convenient app interface and ease of use
«Very convenient app. Easy to use and clear.»
★Feature to find nearby gas stations and navigation
«Find the nearest gas stations in the network and plot a route.»