Почта России
★ 4.8What it actually doesApp for sending and tracking parcels through Russian Post with delivery management and bonus program, but suffers from technical issues, excessive ads and unstable performance after updates.
Actually does
- ✓File sharing40% of reviews
- ✓Отслеживание посылок по трек-номеру30% of reviews
- ✓Доставка курьером из отделения15% of reviews
- ✓Предварительная запись в отделение без очереди10% of reviews
- ✓QR-код для получения посылок без паспорта5% of reviews
- ✓Push Notifications10% of reviews
- ✓Email client
Claimed, but not confirmed by reviews
- ⚠Messaging
- ⚠P2P payments
- ⚠Бонусная программа (кешбэк на доставку)
- ⚠Печать заполненных бланков из приложения
- ⚠Информация об отделениях (график, загруженность, поиск)
Common complaints
- ✗App freezes on update and crashes35% of mentions
«After the latest update, the app shows a message that 'the update may take a couple of minutes', then freezes and crashes.»
- ✗Excessive advertising takes up 30% of screen and interferes with use20% of mentions
«After the update it turned into an ad: banners take up 30% of the screen, and actual shipments to track are in a small list at the top and bottom»
- ✗Parcels arrive with significant delays (27+ days instead of promised timeframe)10% of mentions
«From Pskov. Delivery 27 days. We apologize. Your apologies don't matter!!!»
- ✗Parcels delivered to wrong cities instead of specified address8% of mentions
«Parcels constantly arrive in other cities even though I specify my address»
- ✗Poor support service, doesn't help resolve issues8% of mentions
«The hotline support is a separate complaint - they constantly repeat the same thing and don't help at all»
What people praise
- ★Convenient pre-booking avoids queues
«I've already booked twice for a specific time to avoid standing in line and I get served in seconds»
- ★Fast and well-coordinated service at branches
«Everything is fast. Thank you. I came in and there was no queue»
- ★Friendly and responsive staff at branches
«The girls at this branch are all smart, friendly and responsive!»
- ★Convenient courier delivery (cash on delivery option)
«It became very convenient when the recipient payment option appeared»