SmartBike
★ 2.9iOSApp Store
What it actually doesA bike rental service in Saint Petersburg with multiple critical errors during rental completion, non-functional map integration, and unstable app performance.
15%Marketing ≈ reality10%Stability
Actually does
- ✓Ride-sharing95% of reviews
- ✓Subscription35% of reviews
- ✓Free tier5% of reviews
Claimed, but not confirmed by reviews
- ⚠QR scanner
- ⚠Offline maps
- ⚠Order Tracking
- ⚠Customer Support
Common complaints
- ✗Critical errors when completing rental70% of mentions
«Last few times I couldn't complete the trip... I end up standing on the street for 10-15 minutes after the ride ends»
- ✗Unable to link bank card50% of mentions
«The service won't let me link a card for payment. It shows an error 'Operation declined'»
- ✗Extremely low app performance, lags and freezes40% of mentions
«The app is so sluggish, I'd rather just walk»
- ✗Rude and unqualified technical support35% of mentions
«Technical support responded with significant delays, asked to move the bike to the parking lot even though it was already parked»
- ✗Sharp increase in plan prices20% of mentions
«When I saw the new price 5490₽, I was just stunned»
What people praise
- ★Existence of bike rental service at all (only one in the city)
«Unfortunately, this is the only such aggregator in St. Petersburg»
- ★Accessibility and convenience of bike placement
«Bike rides are just awesome»
- ★Simplicity of rental process (when working)
«Great service»
- ★No deposit required