Fasten Russia: Заказ такси
★ 5.0AndroidiOSApp StoreAppGalleryRuStore
What it actually doesMobile app for ordering taxis in Russia with multiple fare options, known price before booking and prepayment, but with systematic issues of driver cancellations, inadequate cost calculation and non-functional support.
25%Marketing ≈ reality15%Stability99%Live project
Actually does
- ✓Ride-sharing95% of reviews
- ✓Известная цена до заказа30% of reviews
- ✓Опция для перевозки животных(bonus)15% of reviews
- ✓Messaging20% of reviews
Claimed, but not confirmed by reviews
- ⚠Промежуточные остановки в маршруте
- ⚠Сохранение избранных адресов
- ⚠История поездок и контакты водителей
- ⚠Оплата наличными или картой
Common complaints
- ✗Drivers refuse to take orders after accepting them, enable waiting mode and demand payment35% of mentions
«A driver came, clarified that the order was through Fasten, said he won't take it and left»
- ✗Support service does not respond to inquiries, ignores complaints about drivers25% of mentions
«Support doesn't react to messages at all, drivers allow themselves a lot»
- ✗Money charged for order cancellation even if driver didn't arrive or arrived at wrong location20% of mentions
«If the taxi driver leaves without you, they will charge you and won't refund»
- ✗Unpredictable and unfair price changes, significant deviation from stated price15% of mentions
«Terrible pricing system on trains, the price can jump 2 or 3 times»
- ✗Inaccurate travel time calculation, significant deviation from reality8% of mentions
«Shows 32 minutes travel time, but it takes 52»
What people praise
- ★Convenient and simple app with clear interface
«Really like your app and service, thank you for your work»
- ★Careful driving and polite behavior from drivers (occasional cases)
«Careful driving, Comfort!, Very polite»
- ★Available in a large number of Russian cities