Nordstar - Авиабилеты

Actually does

• ✓Flight search15% of reviews
• ✓Push Notifications6% of reviews
• ✓Управление бронированиями и просмотр заказов20% of reviews
• ✓Loyalty Program12% of reviews
• ✓Multi-account8% of reviews
• ✓Customer Support(bonus)8% of reviews

Claimed, but not confirmed by reviews

• ⚠Оформление сверхнормативного багажа
• ⚠Доп. услуги (питание, страхование)
• ⚠Онлайн регистрация и посадочный талон
• ⚠Seat Selection

Common complaints

• ✗Tickets and bookings don't display without re-entering ticket number16% of mentions

  «Purchased tickets don't show up, you have to enter the ticket number, it's inconvenient»

• ✗Constant authorization and login issues20% of mentions

  «I have to log in constantly, why doesn't it show my bookings right away»

• ✗App crashes, freezes and lags18% of mentions

  «Doesn't want to update and constantly crashes, keeps asking to re-authenticate»

• ✗Online check-in doesn't work or closes earlier than expected12% of mentions

  «When trying to check in 20 hours before departure after receiving a check-in start notification, a message appears saying check-in is already closed»

• ✗Confusing interface, buttons hidden under menu, complex navigation14% of mentions

  «Buttons are hidden under the phone's bottom menu, and overall the interface is confusing»

What people praise

• ★Quick problem resolution by the company

  «Thank you for helping me exchange tickets. You resolved my problem quickly, in just five minutes»

• ★Good and responsive contact center service

  «Reached the contact center easily, quickly and professionally processed the ticket purchase»

• ★Simplicity and convenience of ticket purchase

  «Quick and convenient. Easy to buy tickets without problems»

• ★Overall positive impression of the airline and service

  «Great airline, good app»

• ★Clear and convenient interface

  «Extremely clear, understandable, convenient»

Where to install