Nickel - Compte pour tous
★ 4.8What it actually doesMobile app for managing accounts and Mastercard cards from neo-bank Nickel: transfers, card blocking, transaction tracking and service support, but with significant issues regarding customer support, account freezing and hidden fees.
Actually does
- ✓Banking80% of reviews
- ✓Проверка баланса в реальном времени40% of reviews
- ✓P2P payments30% of reviews
- ✓Блокировка/разблокировка карты15% of reviews
- ✓Просмотр PIN-кода карты5% of reviews
- ✓End-to-end encryption(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Блокировка платежей в интернете и бесконтактных
- ⚠Настраиваемые оповещения о операциях
- ⚠Управление лимитами платежей и снятий
- ⚠Просмотр и распечатка RIB/IBAN
- ⚠Международные переводы через Ria
- ⚠Поиск пункта выдачи карт
- ⚠No account required
Common complaints
- ✗Sudden account blocks without warning19% of mentions
«cheapest bank, they block money without even warning, just close the account»
- ✗Hidden fees for standard operations (PIN check, withdrawals, deposits)13% of mentions
«Checking your PIN code - 0.5 euro, charge money from check to my card 3 euro... every action I have to pay»
- ✗Poor customer support, slow email responses, rude treatment16% of mentions
«Don't recommend, the treatment is terrible. The call didn't even last 20 seconds, they hung up»
- ✗Disproportionate fees and arbitrary charges6% of mentions
«the bank fined me several euros for insufficient funds, six months passed and now I have an 800€ fine!!»
- ✗Registration and setup problems (service errors, lengthy process)10% of mentions
«service unavailable, try again later - and you have to enter all the data again»
What people praise
- ★Convenient and intuitive app
«Very convenient app. No need to go to the bank. Everything works perfectly»
- ★Fast and easy account opening (5 minutes)
«very fast and convenient to get this nickel card»
- ★Good protection against hacking and card management
«Excellent protection against hacking»
- ★Stable bank operations overall
«Service and the entire bank operation at a high professional level»
- ★Free translations (promised)
«everything's fine, excellent app»