Taobao: Онлайн и доставка
★ 5.0What it actually doesTaobao is a cross-border goods marketplace that, however, troubles users with authorization issues, account blocks, and lack of Russian language support.
Actually does
- ✓Marketplace15% of reviews
- ✓Price comparison10% of reviews
- ✓Coupons5% of reviews
- ✓Верификация аккаунта через паспорт и лицо10% of reviews
Claimed, but not confirmed by reviews
- ⚠Food delivery
- ⚠Методы оплаты (Alipay, Гугл, номер телефона)
- ⚠Умная система рекомендаций
- ⚠File encryption
- ⚠Russian localization
- ⚠Photo cloud
Common complaints
- ✗Constant authorization and login issues40% of mentions
«impossible to log in, I authorized through Google but it keeps throwing me back to the login page... through Alipay I have to immediately enter a confirmation code that never arrives»
- ✗Unjustified account bans without explanation35% of mentions
«constantly banning my account even though I didn't really do anything, just browsing products... they don't even properly explain the reason»
- ✗No Russian language localization20% of mentions
«unfortunately you can only set Chinese, no other language, even though it says in the app that you can change the language»
- ✗SMS verification codes don't arrive or arrive with significant delays15% of mentions
«Messages with the code to my phone number come at best every other time»
- ✗Unresponsive and ineffective support service15% of mentions
«I write to support and they don't respond»
What people praise
- ★Low prices on goods
«Prices are great»
- ★Convenient ordering and intuitive interface
«good app, convenient to order»
- ★Wide selection of goods from all over the world
«Very interesting marketplace»
- ★Fast support when contacting through the right channel
«As soon as I contacted Taobao support, they helped quickly and lifted the block»
- ★Attractive discounts and campaigns (618)
«great prices»