Wildberries

Actually does

• ✓Marketplace85% of reviews
• ✓Food delivery50% of reviews
• ✓Price comparison10% of reviews
• ✓Recurring payments25% of reviews
• ✓Banking(bonus)15% of reviews
• ✓P2P payments15% of reviews
• ✓Coupons20% of reviews

Claimed, but not confirmed by reviews

• ⚠Loyalty cards
• ⚠Фильтры по цене, рейтингу, доставке

Common complaints

• ✗Hidden 'WB Club' subscription activates automatically without explicit consent25% of mentions

  «The service automatically activated the 'Club' subscription, and the disable function is hidden in the mobile app»

• ✗Prices increase when opening product details, don't match the homepage15% of mentions

  «On the homepage all products have one price, you open the product card and the price rises significantly»

• ✗App loads very slowly (60 seconds vs 5 seconds for competitor Ozon)10% of mentions

  «Wb — exactly a minute! 60 seconds!!! Are you joking, or what?»

• ✗Customer support responds in fragments, for days, often with bots instead of people20% of mentions

  «You won't get a response from an operator, only a bot. It responds in fragments and you have to wait for days to get an answer»

• ✗App blocks or doesn't publish user reviews10% of mentions

  «reviews are constantly blocked. it's impossible to leave a review if you bought the product a second time»

What people praise

• ★Huge selection of goods (millions of items)

  «The best marketplace»

• ★Pickup points: fast service, cleanliness, polite staff

  «The pickup point deserves all praise. Speed of service, cleanliness, politeness, competence»

• ★Prices are appealing, lower than competitors

  «Switched from Ozon to WB. The prices are great»

• ★Interest-free installment payment option

  «very convenient, there's interest-free installment payment»

• ★App works stably, photos load quickly

  «The app works stably. Photos load well even with weak internet»

Where to install