Wildberries
★ 5.0What it actually doesA large-scale marketplace with millions of products, delivery to 90+ pickup points and various payment methods, but frequently criticized for hidden subscriptions, price manipulation, slow app performance and weak customer support.
Actually does
- ✓Marketplace85% of reviews
- ✓Food delivery50% of reviews
- ✓Price comparison10% of reviews
- ✓Recurring payments25% of reviews
- ✓Banking(bonus)15% of reviews
- ✓P2P payments15% of reviews
- ✓Coupons20% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty cards
- ⚠Фильтры по цене, рейтингу, доставке
Common complaints
- ✗Hidden 'WB Club' subscription activates automatically without explicit consent25% of mentions
«The service automatically activated the 'Club' subscription, and the disable function is hidden in the mobile app»
- ✗Prices increase when opening product details, don't match the homepage15% of mentions
«On the homepage all products have one price, you open the product card and the price rises significantly»
- ✗App loads very slowly (60 seconds vs 5 seconds for competitor Ozon)10% of mentions
«Wb — exactly a minute! 60 seconds!!! Are you joking, or what?»
- ✗Customer support responds in fragments, for days, often with bots instead of people20% of mentions
«You won't get a response from an operator, only a bot. It responds in fragments and you have to wait for days to get an answer»
- ✗App blocks or doesn't publish user reviews10% of mentions
«reviews are constantly blocked. it's impossible to leave a review if you bought the product a second time»
What people praise
- ★Huge selection of goods (millions of items)
«The best marketplace»
- ★Pickup points: fast service, cleanliness, polite staff
«The pickup point deserves all praise. Speed of service, cleanliness, politeness, competence»
- ★Prices are appealing, lower than competitors
«Switched from Ozon to WB. The prices are great»
- ★Interest-free installment payment option
«very convenient, there's interest-free installment payment»
- ★App works stably, photos load quickly
«The app works stably. Photos load well even with weak internet»