Ренессанс Банк
★ 5.0What it actually doesMobile bank offering cards, credits, deposits and investments; operates unstably with frequent access issues and slowness; employs aggressive debt collection practices.
Actually does
- ✓Banking90% of reviews
- ✓P2P payments30% of reviews
- ✓Budget tracking6% of reviews
- ✓Чат-поддержка (круглосуточная)3% of reviews
- ✓Cashback and Rewards6% of reviews
- ✓Loyalty Program(bonus)6% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠QR scanner
- ⚠Investing
- ⚠Two-factor auth
- ⚠Онлайн-кредиты и кредитные линии
- ⚠Вклады и накопительные счёты
Common complaints
- ✗Security and data leak concerns15% of mentions
«why does the bank need access to my phone. I'll check how legal this is... and if it's not legal I'll write a complaint»
- ✗Issues with cash withdrawal and verification checks6% of mentions
«As soon as it comes to an ATM and you try to withdraw your own money, they do everything to hold your money and won't let you get cash»
- ✗Poor chatbot and incompetent support9% of mentions
«The chatbot in the chat is completely stupid»
- ✗Unstable performance on mobile internet12% of mentions
«The app only works on Wi-Fi and doesn't work on mobile internet. I have other banks' apps installed and they all work perfectly»
- ✗Low cashback and unfavorable terms6% of mentions
«Cashback is 1.5% on everything, with rounding down»
What people praise
- ★Convenient and intuitive app interface
«One of the most convenient banking apps»
- ★Simplicity and speed of transactions
«convenient and fast»
- ★Continuous app improvements
«with each update the app becomes more convenient»
- ★Calm and consistent customer service
«This bank wins you over with its calm and consistent attitude toward customers»
- ★Fast card receipt and activation
«delivered quickly, given quickly, activated quickly too»