Волна — заказ такси и доставка
★ 3.8What it actually doesWave is an app for quick taxi ordering at any time.
Actually does
- ✓Ride-sharing95% of reviews
- ✓Множественные тарифы (Эконом, Стандарт, Комфорт и т.д.)25% of reviews
Claimed, but not confirmed by reviews
- ⚠Расчёт стоимости в реальном времени
- ⚠Быстрый заказ через сохранённые адреса
- ⚠Автоматическое определение локации
- ⚠Loyalty Program
- ⚠Дополнительные опции (детское кресло, животные, курьер)
- ⚠Платёж наличными, картой или бонусами
- ⚠Customer Support
Common complaints
- ✗Registration impossible — SMS with code not received, only auto-calls with rapidly spoken codes30% of mentions
«map doesn't load... SMS for registration doesn't arrive. once there was a call and they told the code»
- ✗Cars unavailable in most Crimean districts, long wait times (40+ min), service inaccessible outside certain zones28% of mentions
«most districts are not supported! There are simply no cars. you shouldn't make Sevastopol selectable if you don't have cars in that city»
- ✗Geolocation and address detection not working — pickup point placed in wrong location, far from user25% of mentions
«ordered a taxi, the point was placed in the wrong spot... it throws me far from the GPS point»
- ✗Price changes by order number — one amount quoted, different price upon arrival; high surge charges12% of mentions
«over the phone they quote one amount, you arrive and it's completely different... Basically killing a decent system out of greed»
- ✗Account locked without explanation, no customer support response8% of mentions
«they blocked my account supposedly because I cancel rides too often, support doesn't work»
What people praise
- ★Reliable service for regular users — clean cars, polite drivers, luggage assistance
«Our family uses ONLY this taxi service! Always clean cars, polite and attentive drivers»
- ★Fresh, well-maintained vehicles (mostly Skoda Octavia)
«cars are mostly Skoda Octavias, fresh vehicles, drivers are adequate»
- ★Reasonable prices, promos and discounts work (in some areas)
«all good. pickup on time, prices are fair, promos and discounts work»
- ★Simple and intuitive app (when it works)
«convenient and intuitive app»