Госуслуги
★ 4.5What it actually doesAn app for submitting applications to government agencies, paying fines and fees, and storing personal documents, but suffers from frequent crashes, authentication issues, and poor support.
Actually does
- ✓Biometric Authentication10% of reviews
- ✓Государственные услуги (заявления, справки)20% of reviews
- ✓Оплата штрафов и государственных пошлин15% of reviews
- ✓Two-factor auth25% of reviews
Claimed, but not confirmed by reviews
- ⚠Document Management
- ⚠Сканирование товаров
Common complaints
- ✗Frequent crashes, freezes, and need for reinstallation25% of mentions
«Constant crashes in the app. Only reinstalling helps.»
- ✗Login issues, password recovery, and SMS codes from МАКС30% of mentions
«Login to government services using codes from МАКС, which I can't read because МАКС refused to link my phone number»
- ✗Support not working, bots stuck in loops, impossible to reach someone12% of mentions
«Support doesn't work at all!!!! there are only robots stuck on one phrase - 'Ask your question!'»
- ✗Inconvenient biometric authentication (drawing number sequence)8% of mentions
«To log in to the app or personal account, you need to additionally swipe your finger on the screen to draw some number sequence»
- ✗Root protection falsely triggers and blocks normal devices5% of mentions
«App is blocked due to root access or modified system. But I never had root access enabled»
What people praise
- ★Wide range of government services in one app
«Comprehensive set of services and reference information»
- ★Convenient and quick tax deduction filing
«I filed a tax deduction application in 10 minutes!»
- ★Convenient and fast when the app works
«Super convenient app. Very convenient and fast.»
- ★Ability to access services without leaving home
«The app lets you access pretty much any type of government service online without leaving your home or office»