USmall - товары из США
★ 3.2What it actually doesUSmall — маркетплейс американских товаров (одежда, косметика, пищевые продукты) с доставкой в Россию. Приложение и веб-сайт работают нестабильно, поиск и фильтры требуют доработки, но товары оригинальные и доставляются в сохранности.
Actually does
- ✓Marketplace85% of reviews
- ✓Product Catalog80% of reviews
- ✓Product Search55% of reviews
- ✓Price comparison35% of reviews
- ✓Order Tracking40% of reviews
- ✓Order Management50% of reviews
- ✓Customer Support45% of reviews
- ✓Order History(bonus)15% of reviews
- ✓Russian localization20% of reviews
- ✓Multi-currency10% of reviews
- ✓Food delivery30% of reviews
- ✓Политика возврата и оформление возвратов40% of reviews
- ✓Надёжная упаковка и доставка15% of reviews
Common complaints
- ✗App constantly freezes, crashes, and glitches35% of mentions
«The app is very sluggish and barely opens. Often it won't open at all and glitches for half an hour, sometimes even half a day.»
- ✗Frequent unjustified order cancellations by the service25% of mentions
«Orders often get cancelled by the seller and you have to reorder. But if the new order amount becomes less than 5000, delivery becomes paid.»
- ✗Poor quality customer support, bots are useless, operators are inattentive25% of mentions
«Technical support is incompetent and useless. The operator doesn't read the message history with the bot and you have to repeat your question several times.»
- ✗Search returns irrelevant results, filters work incorrectly30% of mentions
«The search is inconvenient, filters work so-so. You search for a black leather belt and up come white bags.»
- ✗Inaccurate package tracking, status doesn't update, delivery delays20% of mentions
«The app says it's still in transit, but it's already at the pickup point. I ordered sandals with delivery planned for late May. Now the status hasn't changed for a week.»
What people praise
- ★Fast and simple checkout process
«The order is completed literally in a couple of minutes. Everything is in Russian, prices are already in rubles.»
- ★Competitive prices with discounts
«They have all the latest colors, and with the discount the prices are about one and a half times lower than on other platforms.»
- ★Original high-quality products
«Everything that arrived was exactly as shown in the product listing. So far I haven't had a situation where the description was significantly different from reality.»
- ★Reliable product packaging
«A set of mugs and a couple of containers arrived undamaged. In addition to the factory boxes, they packed everything securely with extra materials.»
- ★Wide selection (pet products, food, brands, rare items)
«To my surprise, the pet section here is not just for show—the assortment is as good as the regular section, especially the care products and food subsections.»