Умный дом, г. Удомля
★ 4.7AndroidGoogle Play
What it actually doesAn app for residents offering features for submitting maintenance requests, reporting meter readings, paying utilities, and receiving notifications from the management organization, but with issues in payment system functionality, meter binding, and support.
35%Marketing ≈ reality25%Stability
Actually does
- ✓Smart home control
- ✓Task management15% of reviews
- ✓Push Notifications10% of reviews
- ✓Передача показаний счётчиков25% of reviews
- ✓Messaging15% of reviews
- ✓Ad-free(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Customer Support
- ⚠Recurring payments
- ⚠Expense Tracking
- ⚠Опросы жителей
Common complaints
- ✗Payment system not working / not configured27% of mentions
«how do I pay? it says payment is not configured, but where do I set it up?»
- ✗Technical support does not respond, ignores requests23% of mentions
«support doesn't respond and closes requests about website issues without replying»
- ✗Meters not linked to personal account18% of mentions
«my water meters are not linked to my personal account»
- ✗App does not accept meter readings9% of mentions
«readings are not accepted»
- ✗Receipts contain errors (double amount)9% of mentions
«receipts come with double amount»
What people praise
- ★Ease of use, intuitive interface
«ease of use»
- ★Convenient way to submit meter readings from smartphone
«It became more convenient to submit readings»
- ★Overall convenience, practical application
«Good app, very convenient»
- ★Access to services anytime without waiting in queues
«Very convenient»
- ★When support works, it helps to understand
«at least there was a knowledgeable dispatcher in the chat to help»