Флаувау: цветы и подарки
★ 5.0What it actually doesMarketplace of local brands for ordering flowers, cakes and gifts with delivery.
Actually does
- ✓Food delivery88% of reviews
- ✓Доставка цветов
- ✓Marketplace95% of reviews
- ✓Order Tracking(bonus)12% of reviews
- ✓Самовывоз из локальных точек(bonus)8% of reviews
- ✓Анонимная доставка подарков(bonus)4% of reviews
- ✓Доставка-сюрприз без предварительного звонка(bonus)4% of reviews
- ✓Доставка по номеру телефона без точного адреса(bonus)4% of reviews
- ✓Price comparison(bonus)8% of reviews
- ✓Messaging(bonus)4% of reviews
- ✓Cashback and Rewards(bonus)12% of reviews
- ✓Coupons(bonus)4% of reviews
- ✓Sync across devices(bonus)4% of reviews
- ✓Проверенные продавцы (Супермагазины) с рейтингом и отзывами(bonus)8% of reviews
- ✓Раздел трендов для подбора подарков(bonus)4% of reviews
- ✓Multi-account(bonus)4% of reviews
Common complaints
- ✗Money charged but order not fulfilled; lengthy refund (up to 10 days)4% of mentions
«store accepts the order. money gets charged. result - you have no flowers and no money. when the money will be returned is unclear. have to wait up to 10 days.»
- ✗Support doesn't resolve issues, low compensation return (10% instead of fair amount)4% of mentions
«Support doesn't work, opening a dispute is pointless. Instead of getting at least 50% of the cost back... they refunded only 10% in points»
- ✗Delivers wrong bouquet; flowers wilt quickly after delivery8% of mentions
«The store sent the wrong bouquet... the bouquet wilted literally within 6 hours of delivery, and one flower fell apart completely»
- ✗Expensive delivery4% of mentions
«Good fresh flowers, it's a shame the delivery is expensive.»
- ✗App update errors (unable to update for a week)2% of mentions
«Haven't been able to update for a week now ((»
What people praise
- ★Filter for verified sellers (Supermarkets) with ratings and reviews
«noticed the 'Supermarket' filter - these are the ones the platform itself verified... and I've never been let down»
- ★Convenient order status tracking in the app (accepted, being prepared, out for delivery, delivered)
«you can track the order right in the app... you see the statuses: accepted, being prepared, courier is on the way. no need to call»
- ★Delivery by phone number without address, anonymous and surprise delivery
«You just specify the city and phone number, and the courier contacts the recipient and arranges it themselves»
- ★Convenient self-pickup from local locations at reduced price
«a pastry shop with flair. Now every Friday I pick up pastries on my way home — cheaper without delivery»
- ★Ability to leave comments for the seller, personal florist approach
«I asked for Tiffany blue glaze so the cupcake would match the overall decor. And in the delivery photo I saw exactly what I needed»