СберЗдоровье — телемедицина
★ 4.3What it actually doesСберЗдоровье is a service for booking clinic appointments, online doctor consultations, and health monitoring through connected medical devices, but with frequent synchronization failures, interface issues, and reliability problems.
Actually does
- ✓Customer Support15% of reviews
- ✓Video calls20% of reviews
- ✓Messaging10% of reviews
- ✓Voice calls10% of reviews
- ✓Запись к врачам в частные клиники25% of reviews
- ✓Запись на диагностику (МРТ, УЗИ, КТ, ЭКГ и т.д.)15% of reviews
- ✓Medical records20% of reviews
- ✓Heart rate30% of reviews
- ✓Синхронизация с глюкометром(bonus)10% of reviews
- ✓AI assistant(bonus)15% of reviews
- ✓Sync across devices(bonus)15% of reviews
- ✓File sharing(bonus)20% of reviews
- ✓Data export(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Медицинские рекомендации и статьи о здоровье
- ⚠Отзывы о врачах и клиниках (430 000+)
Common complaints
- ✗Unpredictable synchronization failures with blood pressure monitor and glucometer25% of mentions
«When connecting the blood pressure monitor and glucometer, synchronization happens unpredictably: sometimes only one device's data is transmitted, sometimes the other's. The latest update removed my blood pressure monitor.»
- ✗App crashes, freezing and crashes during checkout20% of mentions
«The app constantly lags and freezes, the app was slow, it kept crashing out of the cart to the home page. It just stopped loading, the splash screen is stuck.»
- ✗Inconvenient and confusing interface, difficult navigation15% of mentions
«Terrible interface. Can't find anything, impossible to use. Complicated, cluttered with unnecessary panels, confusing.»
- ✗AI assistant is ineffective: doesn't remember context, no access to medical records, transcription doesn't work10% of mentions
«Bought a paid pro subscription for the AI assistant. But it's useless. It doesn't remember context. It doesn't have access to medical records and you can't attach files with test results to the chat. 0 transcriptions out of 10.»
- ✗Booking prices don't match actual clinic prices10% of mentions
«Prices for services in the app almost never match the actual prices at clinics. The price at the time of booking an appointment doesn't match the actual price.»
What people praise
- ★Overall quality of telemedicine services and doctor professionalism
«The service works, services are provided, I'm satisfied with everything. The doctors are attentive and caring. Thanks to telemedicine, I was able to get many necessary tests, ultrasounds and receive professional consultations.»
- ★Long-term service value for regular users
«I've been using it for several years and I'm very satisfied. I bought the Family Medicine product from Sber, downloaded the app and I'm getting quality treatment.»
- ★Convenient storage of medical records, test results and recommendations
«All doctor recommendations, referrals and test results are always at hand in the mobile app—convenient to store.»
- ★Convenience of booking appointments at clinics and with doctors
«Fast response from medical advisor, quick booking with doctor. Over 430,000 honest reviews help you choose the best specialist.»
- ★Discount system for services
«The discount system is good»