ЛЕНТА – доставка продуктов

Actually does

• ✓Grocery delivery40% of reviews
• ✓Marketplace50% of reviews
• ✓Loyalty cards15% of reviews
• ✓Coupons30% of reviews
• ✓QR scanner15% of reviews
• ✓Price comparison25% of reviews
• ✓Самовывоз из магазина20% of reviews

Claimed, but not confirmed by reviews

• ⚠Составление списка покупок
• ⚠Кэшбэк и бонусная система
• ⚠Two-factor auth

Common complaints

• ✗Critical login issues (SMS not received, constant reauthentication required)20% of mentions

  «Can't log into the app, I've been requesting SMS all day, got one SMS and then told to contact support»

• ✗Frequent app crashes and freezes, logs out from account15% of mentions

  «After the update it kicks me out of the app, can't access my profile»

• ✗Mismatch between app order and system inventory, items show as available but are out of stock12% of mentions

  «The item is in the catalog, but not on the shelves, and often there's not even a price tag»

• ✗Poor technical support: bots run in circles, operators don't respond to requests15% of mentions

  «Support (or the bot) runs in circles. Result—nothing»

• ✗Selected store is not saved, constantly requires re-entering the address8% of mentions

  «I selected a store in settings, confirmed it and... that's it—it doesn't work! Constantly asks to choose the store address»

What people praise

• ★Convenient price checking via camera barcode scan

  «When you need to check the price, you just point the camera in the app and it shows everything»

• ★Product location information on shelves (shelf number and level)

  «If you can't find a product in the store, you can find out the shelf number and level where it's located»

• ★Good product quality, careful packaging

  «They delivered good products. Everything is packaged carefully»

• ★Fast delivery

  «Very fast delivery. They delivered it really quickly»

• ★Convenient and intuitive interface

  «Very convenient to use. Everything is clear and easy to find»

Where to install