Lamoda: мода, красота, дом — интернет-магазин
★ 4.3What it actually doesLamoda is an online marketplace for clothing, shoes, and cosmetics with virtual try-on and deferred payment features, but with widespread complaints about app instability, expensive delivery, and unresponsive customer support.
Actually does
- ✓Loyalty Program(bonus)16% of reviews
- ✓Marketplace90% of reviews
- ✓Food delivery70% of reviews
- ✓Примерка перед покупкой (15 минут в пункте выдачи)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Visual Search
- ⚠Отсроченная оплата (1, 2, 3, 6 месяцев без комиссии)
- ⚠Онлайн примерка (визуализация посадки вещи)
- ⚠AI assistant
- ⚠Раздел 'Идеи': статьи, прямые эфиры, подборки от блогеров
- ⚠Управление возвратами (14 дней через пункт выдачи, почту, постамат)
- ⚠Price comparison
Common complaints
- ✗Lack of or extremely slow customer support, chat only with bots19% of mentions
«Complete absence of support service. There's an error in the app. Orders don't arrive. And those that do arrive go to the wrong address. And there's nothing you can do. Because there's no way to contact anyone»
- ✗App crashes and crashes when switching tabs13% of mentions
«The app crashes if you switch the tab from Catalog to Home. When you open the app again, it won't even open the Catalog tab — the app crashes again right away»
- ✗Expensive shipping (1520 rubles for underwear, shoes), unexpected deadline extensions without notification16% of mentions
«What's with such exorbitant shipping costs?!! Shipping 2 boxes of shoes costs 1520 rubles and shipping three pairs of socks also costs 1520 rubles»
- ✗Loyalty program degradation (reduced discounts, points not displayed, unclear system)13% of mentions
«They keep making the loyalty program worse and worse. Personal discount was cut from 20% to 15%. But it shows 20% in the cart. Yet there's not a single item with a 20% discount»
- ✗UI bugs (hidden checkout button, missing try-on option during payment)10% of mentions
«The checkout button in the cart became unavailable!) the layout broke and it's covered»
What people praise
- ★Product quality and authenticity (from well-known brands)
«I've been buying things here for more than five years. I've never had any complaints about quality, everything is excellent»
- ★Convenient fitting before purchase at the pickup point
«It's good that you can try on things first»
- ★Huge selection of brands and products (10+ million items)
- ★Fast courier delivery to well-developed cities
«Courier delivery is convenient and fast, at least in my city»
- ★Convenient app and interface
«Great app!) very convenient»