СДЭК: Доставка и Шопинг
★ 2.5What it actually doesCDEK delivery app for package tracking, order placement, and pickup point search, but suffers from frequent critical bugs (won't open, loading errors), VPN blocking issues, poor support, and complaints about high delivery costs and missed delivery timeframes.
Actually does
- ✓Отслеживание посылок30% of reviews
- ✓Оформление заказов доставки25% of reviews
Claimed, but not confirmed by reviews
- ⚠Push Notifications
- ⚠Turn-by-turn nav
- ⚠Вызов курьера через приложение
- ⚠Marketplace
- ⚠Оплата СБП, картой, наложенным платежом
- ⚠Two-factor auth
- ⚠Личный кабинет с управлением заказами
- ⚠No account required
- ⚠Loyalty Program
Common complaints
- ✗Frequent critical bugs: app doesn't open, hangs on loading, crashes32% of mentions
«Hasn't opened for two months... Green screen and that's it... After the update it doesn't work constantly, error loading data»
- ✗High delivery charges, expensive compared to competitors22% of mentions
«Very expensive delivery... Prices are sky-high... Terrible carrier, prices are outrageous»
- ✗Delivery timeframe mismatch (express arrives later than standard, multi-day delays)16% of mentions
«Ordered with one-day express... express arrived three days late!!! Have to wait for delivery... from 3 to 5 days»
- ✗Non-functional support, helpline doesn't answer, chat provides unhelpful responses14% of mentions
«Tech support doesn't help with anything... The helpline number doesn't exist... the contact phone number never answers»
- ✗Access blocked when using VPN (or without it, but the app says VPN needs to be disabled)8% of mentions
«Can't open the app, it says: no connection, disable VPN. I've never used VPN»
What people praise
- ★Fast and very fast delivery
«Easy to send and receive orders. Delivery is fast... Very fast delivery📮»
- ★Convenient to use, simple to send and receive orders
«Great app, I use it all the time... Easy to send and receive orders»
- ★High-quality packaging, items arrive intact
«Super fast delivery 📮 Plus the packaging is perfect, everything arrived intact»
- ★Better than Russian Post, more convenient than competitors
«Compared to Russian Post, CDEK is just super 👍»
- ★Works even with VPN enabled (unlike other apps)
«Glad it works even with VPN enabled»