Комус: товары для офиса и дома
★ 4.5What it actually doesMobile marketplace app with support for ordering home and office goods, loyalty program and delivery, but with navigation issues, order status synchronization problems and payment integration challenges.
Actually does
- ✓Marketplace85% of reviews
- ✓Price comparison15% of reviews
- ✓Coupons(bonus)10% of reviews
- ✓Food delivery60% of reviews
- ✓Multi-account10% of reviews
- ✓Множество способов оплаты20% of reviews
- ✓Order History(bonus)15% of reviews
- ✓Product Search30% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty cards
- ⚠Персональный менеджер / консультация
Common complaints
- ✗Navigation issues: infinite loops between pages, crash to home screen30% of mentions
«Sometimes you end up on the home page instead of the catalog, then an infinite loop between the product card and catalog, only a restart helps»
- ✗Order status doesn't update when received at pickup point, notifications don't arrive15% of mentions
«When an order arrives at a SDEK pickup point, the status stays 'in delivery', notification doesn't come, it's inconvenient»
- ✗Cannot add item to cart (especially via search)20% of mentions
«After the update, it's impossible to add an item to the cart via search»
- ✗Chat-bot consultation is useless, support operator does not respond15% of mentions
«Consultation (chat-bot) rating -10. Support doesn't respond for 2 weeks»
- ✗Item sent to wrong location (pickup point routing error)10% of mentions
«I specified a Comus store, but the order was sent to a SDEK pickup point»
What people praise
- ★Wide product range (300+ categories, 100k+ items)
«Good selection of products, there are items for both home and office»
- ★Good corporate client service, quality customer feedback
«Company specialists are always ready to explain, advise, and help»
- ★Convenient mobile ordering from any location, data retention
«Convenient for ordering from anywhere, all data is saved conveniently»
- ★Convenient and fast product search
«Convenient search. Clear interface. Find the product in 3 clicks»
- ★Discounts, promotions, and favorable terms
«Various promotions and discounts available»