Яндекс Лавка: заказ продуктов
★ 5.0What it actually doesApp for ordering groceries and ready-made food with home delivery in 15-90 minutes; however, reviews frequently report order cancellations, delivery issues, expired or near-expiry products, and inadequate customer support.
Actually does
- ✓Grocery delivery95% of reviews
- ✓Food delivery30% of reviews
- ✓Marketplace15% of reviews
- ✓Available in Russia15% of reviews
Claimed, but not confirmed by reviews
- ⚠Order Tracking
- ⚠Price comparison
- ⚠Coupons
- ⚠Благотворительные пожертвования через округление
Common complaints
- ✗Mass order cancellations after 1-5 hours of waiting23% of mentions
«We waited for the order for three hours, they kept saying it's coming. And then: your order is cancelled, no explanation given.»
- ✗Incompetent and inadequate technical support (ignoring issues, responses about events that didn't happen)20% of mentions
«Support is just dead and inadequate, I've been writing to technical support for a month, and all they say is wait 24 hours.»
- ✗Goods with expiring dates, moldy products, unsanitary conditions (cockroaches)17% of mentions
«They delivered cottage cheese on its last day of expiration, and when I opened it, I was horrified by the smell of mold. Found two cockroaches in the package.»
- ✗High and rising delivery costs (800+ rubles), minimum order amount17% of mentions
«Delivery started costing 800 rubles. It's already cheaper to buy at a store than to order from this Lavka.»
- ✗App crashes during payment, doesn't work with VPN13% of mentions
«The app doesn't work, I want to make a payment but it just crashes. This app doesn't work with VPN!»
What people praise
- ★Fast delivery when working (15-90 minutes)
«Great, everything works perfectly»
- ★Wide selection of goods (groceries, ready-to-eat food, household items)
- ★Yandex.Lavka's own product range