ZT
★ 4.0What it actually doesZT is an app for communicating with convicted and incarcerated individuals in Russia through letters, video/audio calls, and money transfers, but suffers from stability issues, audio quality problems, and letter delivery delays.
Actually does
- ✓Messaging25% of reviews
- ✓Voice calls30% of reviews
- ✓P2P payments15% of reviews
- ✓Push Notifications(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Video calls
- ⚠Развлекательные материалы (раскраски, кроссворды, судоку, оригами, шахматные задачи)
Common complaints
- ✗App does not open / fails to load28% of mentions
«What exactly did you fix? I reinstalled the version. Currently 3.30.0. Nothing has changed. The incorrect behavior remains: my voice cannot be heard during testing.»
- ✗Poor audio quality / hearing issues25% of mentions
«Poor quality. You can't get through via the app. I have to delete and log back in every time.»
- ✗Letters do not arrive or get lost15% of mentions
«Letters don't arrive, neither coming nor going. I've written 3 already and got 3 responses back, but I have nothing»
- ✗Customer support does not respond / unavailable18% of mentions
«Disgusting service, don't use it. Nothing works, only money goes away and they don't answer for anything»
- ✗High fees for transfers and calls12% of mentions
«Money transfers via SBP are free everywhere, but here they charge 10% in fees plus another 47 rubles.»
What people praise
- ★Helps maintain communication with loved ones in places of detention
«Very convenient app. Allows you to connect with dear and loved ones in a difficult situation. I recommend it!»
- ★Maintains social connections for convicted individuals
«Relevant app for maintaining communication with loved ones in places of detention.»
- ★Convenient letter writing with photos
«I like it. Convenient to communicate in the letter format»
- ★Cheaper calls than mobile network
«Audio calls in the app are cheaper than mobile network»
- ★Simple and clear interface
«Good app, everything is clear and simple»