POLZAru — онлайн-аптека
★ 4.4What it actually doesPOLZAru is an online pharmacy for ordering medicines, dietary supplements, vitamins, and medical devices with delivery to 30,000 pharmacies across Russia. It operates inconsistently and often delays deliveries, but offers competitive prices and a large assortment (19,000+ items).
Actually does
- ✓Pharmacy80% of reviews
- ✓Product Search70% of reviews
- ✓Product Catalog80% of reviews
- ✓Доставка в аптеки и пункты выдачи70% of reviews
- ✓Price comparison50% of reviews
- ✓Coupons40% of reviews
- ✓БАДы и витаминно-минеральные комплексы30% of reviews
Claimed, but not confirmed by reviews
- ⚠Order Management
- ⚠Order Tracking
Common complaints
- ✗Delivery deadlines not met, delays of 1-2 weeks17% of mentions
«Delivery times to pickup points aren't met even approximately, they're late by a week or two»
- ✗App won't open (blue screen, freezes on splash screen)13% of mentions
«Installed the app, stuck on splash screen, won't open. Just a blue screen»
- ✗Ineffective customer support, no help with issues7% of mentions
«I called the hotline and no one even tried to help»
- ✗Complex interface, hard to navigate, difficult to find a pharmacy7% of mentions
«Very complex app, couldn't find a pharmacy even though the region is specified. Yandex.Market, Zdravsti and others are much simpler»
- ✗SMS for authorization not received3% of mentions
«SMS for authorization not received»
What people praise
- ★Competitive low prices on medications (lower than regular pharmacies)
«Many medications are cheaper than in regular pharmacies. Prices are much lower than competitors»
- ★Large assortment of medicines (19,000+), including rare drugs
«I found things here that I couldn't find in a regular pharmacy. There's a very large selection of rare medicines»
- ★Convenience: no need to go to the pharmacy, personal account with order information
«Convenient and easy-to-use app. Personal account with all order information»
- ★Regular promotions, discounts, and bundled drug packages with discounts
«You can get ready-made medicine bundles at a good price, and adding promotions or discounts on top makes them the cheapest around»
- ★Many pickup points (3,700+ in Moscow, available at 30,000 pharmacies)
«Many pickup points, delivery available the next day. Very large selection of delivery locations»