Цветов.ру - доставка цветов
★ 4.7What it actually doesA flower, gift, and confectionery delivery app operating in 219 Russian cities with photo verification of orders before dispatch, but frequently misses delivery deadlines and has issues with authorization and technical support.
Actually does
- ✓Доставка цветов и подарков100% of reviews
- ✓Marketplace90% of reviews
- ✓Loyalty cards20% of reviews
- ✓Coupons30% of reviews
- ✓Available in Russia100% of reviews
Claimed, but not confirmed by reviews
- ⚠Order Tracking
- ⚠Множество способов оплаты (карты, SberPay, Yandex Pay и др.)
- ⚠Фото заказа перед доставкой
- ⚠Messaging
Common complaints
- ✗Delivery deadlines not met40% of mentions
«I ordered on 04.03 for March 8, paid in advance. The scheduled time passed, but the order hasn't even been assembled yet! Support ignores requests.»
- ✗Technical support ignores requests and doesn't resolve issues35% of mentions
«Delivery wasn't made by the specified deadline, both the store and service support ignore requests.»
- ✗Orders not delivered at all15% of mentions
«The bouquet wasn't delivered»
- ✗App doesn't allow authorization on Android20% of mentions
«App doesn't work properly on Android (Motorola G55), won't let me log in, says captcha failed»
- ✗Delivery cost hidden, only shown in support10% of mentions
«Initially during checkout it says delivery is free, but the actual cost is revealed in support»
What people praise
- ★Flowers are fresh, beautiful, and high quality
«Flowers are beautiful and fresh. High-level service.»
- ★Large selection of bouquets and products for any budget
«Huge selection. Bouquets for any occasion, flowers, balloons, edible bouquets»
- ★Convenient interface, simple and intuitive
«Cool app, everything is simple and clear! The app is a real pleasure to use.»
- ★Fast delivery (when on time)
«Great delivery. Collected and delivered such an amazing bouquet quickly.»
- ★Discount on first order
«The app impressed me with a discount on the first order»