ЦБ онлайн
★ 4.1What it actually doesЦБ онлайн is an information portal of the Central Bank for citizens that enables checking licenses of financial organizations, getting answers to questions via chat, and tracking key financial indicators.
Actually does
- ✓AI assistant15% of reviews
- ✓Customer Support35% of reviews
- ✓FX rates20% of reviews
- ✓Widgets(bonus)15% of reviews
- ✓RSS / News10% of reviews
- ✓Two-factor auth(bonus)15% of reviews
- ✓Dark mode(bonus)5% of reviews
- ✓Мобильное приложение для Android(bonus)30% of reviews
Claimed, but not confirmed by reviews
- ⚠Проверка лицензии финансовых организаций
- ⚠Реестр компаний с признаками нелегальной деятельности
- ⚠Кредитный, депозитный и валютный калькуляторы
Common complaints
- ✗App only provides information, cannot protect against fraud or unjustified account blocks35% of mentions
«The Central Bank doesn't react or record violations on the part of banks. The app is only informational in nature.»
- ✗Support provides unhelpful responses and generic replies, doesn't help resolve issues30% of mentions
«support specialists respond poorly. They work for the sake of replies, rewrite without understanding the crux of the problem.»
- ✗App instability: authorization errors, CAPTCHA issues, white screens25% of mentions
«Error not working. Yandex CAPTCHA not working. Not registering, after entering data—white screen.»
- ✗Currency rate widget is inconvenient: requires clicking to update (no auto-refresh), takes up unnecessary space12% of mentions
«to get up-to-date rates the next day, you have to click on the widget! So basically the whole point of widgets is lost»
- ✗Госуслуги authorization works on website but not in app10% of mentions
«the ЦБ РФ mobile app lacks the ability to submit requests with Госуслуги authorization, which is implemented on the official website»
What people praise
- ★In-app technical support is responsive, knowledgeable and competent
«very competent technical support. You can tell that smart, competent and responsive specialists work there»
- ★Lots of useful information and fast responses in chat
«very good intuitive and informative content and fast response speed in chat»
- ★Currency rate widget is convenient and up-to-date
«thank you for the currency widget! A useful app, excellent»
- ★Support provides knowledgeable advice on resolving financial problems
«I contacted support with an extremely unpleasant problem caused by an MFI, and the ЦБ support team explained everything in detail about what to do»
- ★App is intuitive and works properly after updates
«works as it should. Very satisfied, instant response.»