Наш город
★ 4.6What it actually doesAn app for reporting urban infrastructure issues (garbage, potholes, lighting) with status tracking of resolution via personal account, integrated with mos.ru.
Actually does
- ✓Подача жалоб на проблемы в городе95% of reviews
- ✓Прикрепление фотографий к жалобам65% of reviews
- ✓Отслеживание статуса заявки70% of reviews
- ✓Выбор объекта по геолокации15% of reviews
- ✓RSS / News(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Two-factor auth
Common complaints
- ✗Photos of different locations instead of specified address3% of mentions
«They photographed the wrong entrance, wrote that everything was cleaned. In reality, the garbage at our entrance wasn't touched.»
- ✗Template responses without actual resolution3% of mentions
«All questions and problems get template responses. They did this to distract...»
- ✗Inaccurate automatic geolocation10% of mentions
«Sometimes geolocation doesn't work accurately, I have to manually correct the address.»
What people praise
- ★Simplicity and convenience of filing a complaint
«Took a photo — sent it — waited for the fix. Very clear and convenient.»
- ★City services actually resolve issues
«Problems are really solved if you submit a report in Our City! Thanks, very helpful!»
- ★Quick resolution and response to requests
«The last time after a complaint, the next day the entrance was cleaned and the floors were washed.»
- ★Visibility of problem resolution process
«The entire request history is visible, photos show the resolution of the issue.»
- ★Integration of city news and events
«It's convenient to follow city news and learn about events.»