Ujin
★ 3.1What it actually doesUjin is a smart home management app with video surveillance integration, door access controls, and automation scenarios, but frequently experiences stability issues after updates and problems adding devices.
Actually does
- ✓Smart home control70% of reviews
- ✓Видеонаблюдение (просмотр с камер в реальном времени)15% of reviews
- ✓Умный доступ (открытие дверей, калиток, ворот)35% of reviews
- ✓Приём вызовов домофона и открытие двери20% of reviews
- ✓Отправка заявок в управляющую организацию10% of reviews
- ✓Marketplace5% of reviews
- ✓Создание и настройка персональных сценариев15% of reviews
- ✓Alice skills20% of reviews
- ✓Push Notifications5% of reviews
Claimed, but not confirmed by reviews
- ⚠Оформление пропусков для гостей и персонала
- ⚠Передача показаний приборов учёта
- ⚠Получение квитанций и онлайн-оплата
- ⚠Messaging
- ⚠Customer Support
Common complaints
- ✗App crashes after updates, fails to load, login unavailable40% of mentions
«I updated the app and it stopped working, crashes immediately before it even finishes loading. After the latest update it won't load at all, now I can't even log in»
- ✗Devices cannot be added to the app despite successful setup steps25% of mentions
«Devices won't be added to the app (although all setup steps are completed successfully). All steps go fine, but in the end the device doesn't show up in the app»
- ✗Devices periodically disappear from the app or lose connection20% of mentions
«The device connects and then disappears after some time. Support adds it back, but then it disappears from the app! Constantly cameras or door opening stops working»
- ✗Frequent glitches, freezes, non-working features within an otherwise functional app30% of mentions
«Crappy app, it glitches constantly and you can't open the door when you need to! The app crashes after every action. Why does it just kick you out of the app when you click on the 'Scenario' section?»
- ✗Technical support does not respond to emails and calls15% of mentions
«What a disgrace! There's no technical support at all! Nobody answers! The phone is silent!!! Technical support doesn't respond to emails»
What people praise
- ★Good integration with voice assistants (Alice, Marusya)
«I control the lights. There's integration with Alice. Very convenient. With the command 'turn on the tree' the garlands light up!»
- ★When working properly, the app is stable, intuitive, and responds quickly
«Works stably, nothing freezes. Works fast, doesn't lag, notifications arrive on time. Works without any fuss»
- ★Convenient to submit requests to the management company and track their status
«It's convenient to submit requests to the management company and track the status»
- ★Convenient to open door/entrance from phone, especially for guests and couriers
«It's convenient to open the entrance from your phone, I use it every day. Previously I had to sort things out over the phone, now everything is done with a couple of taps»
- ★Convenient that all features (home control, requests, door opening) are in one app
«From one app you can control smart home devices and open the intercom, view cameras. It became much easier to handle household matters. I especially like that you can do everything in one place»