Островок B2B
★ 4.9What it actually doesB2B platform for hotel, flight, and car rental bookings with web interface, booking management, and support across 101 markets, but with frequent reliability and payment processing issues.
Actually does
- ✓Wholesale
- ✓Hotel search71% of reviews
- ✓Аналитика заказов и отчётность14% of reviews
- ✓Web app29% of reviews
- ✓Круглосуточная поддержка на местных языках43% of reviews
- ✓Flight search14% of reviews
- ✓Car navigation
- ✓Inventory management
- ✓Управление ролями и доступом пользователей
- ✓Loyalty cards
- ✓Управление ценами и наценками14% of reviews
Common complaints
- ✗Critical errors in booking processing (mismatches, unauthorized hotel substitutions)14% of mentions
«Ostrovok unilaterally replaced the hotel on its own, and this was only discovered at the registration desk»
- ✗Payment refund delays (over 7 days)14% of mentions
«It's been over a week and the money hasn't been returned to my card»
- ✗App frequently crashes and doesn't work29% of mentions
«Always crashing and not working. Multiple uninstalls and reinstalls don't fix it»
- ✗Unprofessional support, promises not fulfilled29% of mentions
«Diana kept making excuses and nothing was ever credited»
- ✗B2B prices higher than regular app, discrepancies with promises14% of mentions
«It turned out that prices in the regular Ostrovok app are lower, even though the manager assured me otherwise»
What people praise
- ★Huge selection (1.3M+ accommodations)
- ★Excellent travel booking service
«My favorite booking service, responsive customer support»
- ★Convenient and intuitive interface
«Very convenient search, user-friendly interface»
- ★Convenient real-time order tracking
«Easy to track placed orders»