Самокат: быстрая доставка еды и продуктов на дом
★ 4.7What it actually doesFast delivery service for groceries, ready-made meals and goods to home (15-30 minutes) with a network of dark stores across Russian cities, but the app suffers from technical issues — crashes, lags and freezes.
Actually does
- ✓Food delivery70% of reviews
- ✓Grocery delivery80% of reviews
- ✓Coupons15% of reviews
- ✓Marketplace20% of reviews
- ✓Сеть даркстор по городам РФ10% of reviews
Claimed, but not confirmed by reviews
- ⚠Проверка качества и свежести
Common complaints
- ✗App crashes after update40% of mentions
«After the update the app crashes... I can't open the app, it keeps crashing»
- ✗Severe lags and app freezes35% of mentions
«The most sluggish app. By the time you place an order, so much time has already passed»
- ✗Delivery of expired products10% of mentions
«Once they brought an expired napoleon... ready-made food on the last day of its expiration date»
- ✗Low quality of products and ready-made food30% of mentions
«Seventy percent of ready-made food is disgusting quality... the quality of fruits is awful»
- ✗Increased delivery time15% of mentions
«Delivery became long, about thirty minutes... Delivery in St. Petersburg became around two hours»
What people praise
- ★Fast delivery (15-30 minutes)
«Speed is great»
- ★Reliable and consistent delivery
«Samokat is the best delivery among all deliveries. They've never let me down»
- ★Simple and intuitive interface
«The interface is simple and intuitive, everything is great»
- ★Delivery to regions with no alternatives
«Probably the best product delivery in regions where Ozon hasn't reached»
- ★Quick fix of critical bugs
«They quickly fixed the bug with the app not working, great job!»