Travelata горящие туры онлайн
★ 4.8What it actually doesTravelata is an aggregator of travel packages from 120+ Russian tour operators with hot deal and ready-made offer search, but with issues in technical support, pricing, and refunds.
Actually does
- ✓Trip planning80% of reviews
- ✓Flight search40% of reviews
- ✓Hotel search50% of reviews
- ✓Price comparison60% of reviews
- ✓Order Tracking30% of reviews
- ✓Customer Support60% of reviews
- ✓Marketplace70% of reviews
- ✓Бронирование туров прямо в приложении90% of reviews
- ✓Multi-currency20% of reviews
- ✓Фильтры по датам, направлениям, ценам, рейтингам40% of reviews
Common complaints
- ✗Inaccessible and unresponsive customer support (chat, phone not working)50% of mentions
«Technical support responds hit or miss, and it's impossible to reach by phone. Chat doesn't respond for over an hour. Can't get through by phone.»
- ✗Hidden price increase during booking (initial price lower, final price higher)35% of mentions
«I choose cheap tours, start booking — the price doubles. The price turns out to be 190k rubles, though it was 100k rubles.»
- ✗No refund for cancellations or tour problems30% of mentions
«They don't refund money. I had to go through my bank to initiate a chargeback to get our money back.»
- ✗Constant flight changes and replacements without compensation20% of mentions
«Flights will constantly be rescheduled. They changed our flight to a less convenient one and didn't refund the price difference.»
- ✗App crashes, freezes, and glitches20% of mentions
«Constantly crashes, logs out, and freezes. The app glitches, prices change every 5 minutes, settings get reset.»
What people praise
- ★Convenient and fast tour search with good filters
«Good search. There are many filters, including by hotel rating. Everything is clear, transparent, and responsive.»
- ★Convenience of booking at home without visiting travel agencies
«You can comfortably choose a tour at home, no need to spend time at agencies. We've been traveling with Travelata for many years, convenient service.»
- ★Pulling hotel reviews from various platforms into the card
«Reviews are pulled from major platforms, it's convenient that you can read reviews from 3 websites at once in the hotel card.»
- ★Good tracking of price dynamics by day
«I like how well price dynamics are tracked by day, hotel descriptions are detailed, pros, cons, you see everything.»
- ★Large selection of tours from 120+ operators and destinations
«The app allows you to find the most profitable tour discounts. Many destinations: Turkey, Thailand, Bulgaria, and more.»