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★ 3.9What it actually doesPharmacy aggregator for searching and ordering medications, cosmetics, and health products with delivery to a pharmacy or home by courier.
Actually does
- ✓Pharmacy80% of reviews
- ✓Product Search70% of reviews
- ✓Order Management85% of reviews
- ✓Food delivery75% of reviews
- ✓Cashback and Rewards15% of reviews
- ✓Coupons20% of reviews
- ✓Push Notifications(bonus)10% of reviews
- ✓Сеть аптек-партнёров по России40% of reviews
- ✓Гибкие варианты оплаты (при заказе или при получении)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Order Tracking
- ⚠Customer Support
- ⚠Информация об аналогах лекарств и инструкциях
Common complaints
- ✗Частые крэши и ошибки входа в приложение25% of mentions
«На трёх телефонах разных, нельзя войти по телефону. Выдаёт ошибку.»
- ✗Ineffective customer support (excuses, doesn't resolve issues)15% of mentions
«Chat with specialists is just chat full of excuses. They can't help with anything, can't even find out where the order is»
- ✗Very long order assembly time (1-4+ days)20% of mentions
«Service is below acceptable standards. Order assembly takes more than a day. There's only one item in the order.»
- ✗Long delivery times (4-7+ days instead of 1-2 days from competitors)15% of mentions
«Order placed May 3rd, delivery was supposed to be May 5th... It's already May 8th and I still haven't received my order»
- ✗Product supposedly in stock/ready for pickup, but not available at the pharmacy20% of mentions
«Get a notification that it's ready for pickup at the pharmacy, you come to the pharmacy, but the medication isn't there»
What people praise
- ★Attractive loyalty programs (bonuses, discounts up to 70%)
«Availability of bonus programs, regular promotions, got 50% discount on the last order.»
- ★Usually all items in stock at partner pharmacies
«The pharmacy almost always has everything in stock»
- ★Flexible payment methods (Spasibo from Sber and others)
«I also like that you can pay 50% with Sber Spasibo»
- ★Wide product catalog (46,000+ health and beauty items)
«Easy to find and order the medication you need.»
- ★Удобство заказа онлайн
«Удобно пользоваться. Легко найти и заказать нужное лекарство.»