CDEK.Shopping: доставка из США
★ 4.3What it actually doesCDEK.Shopping is a marketplace for ordering goods from abroad with purchase and delivery to Russia, but with critical issues in technical support and application instability.
Actually does
- ✓Marketplace85% of reviews
- ✓Order Tracking65% of reviews
- ✓Product Search55% of reviews
- ✓Customer Support80% of reviews
- ✓Multi-currency20% of reviews
- ✓Price comparison15% of reviews
- ✓Push Notifications(bonus)10% of reviews
- ✓Возврат и обмен товара(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Таможенное оформление и логистика
Common complaints
- ✗Technical support doesn't respond to messages for days and weeks75% of mentions
«I asked a question, they said wait for a response within a day, and it's already been 2 weeks»
- ✗Funds are not returned when canceling or returning an order50% of mentions
«I've been waiting for a refund for three weeks now»
- ✗Orders get stuck in a status without progress for weeks and months60% of mentions
«an order for almost 100k got stuck in one status»
- ✗App glitches: orders don't display, app freezes, chat text is invisible, keyboard blocks input45% of mentions
«the text you're typing in the chat isn't visible, the app is buggy»
- ✗Unexpected additional charges and amount discrepancies after confirmation15% of mentions
«They charged 16700 and offered to proceed to payment. At payment the amount is 18598»
What people praise
- ★Convenient and intuitive app interface
«The app is intuitive, everything is visible: search, cart, and order statuses»
- ★Fast delivery within the specified timeframe
«You can track the delivery, the order arrived on time»
- ★Authenticity guarantee for products from well-known brands
«I was worried about getting fakes, but no – I received genuine products»
- ★Below-market prices on branded goods
«Prices are very pleasing, great selection of brands at low prices»
- ★Large selection of rare brands unavailable in Russia
«Many brands, originals of which are hard to buy»