Добросвязь
★ 4.2What it actually doesMobile operator app for managing communication services, connecting eSIM, and accessing support via chat.
Actually does
- ✓Услуги мобильной связи95% of reviews
- ✓Подключение eSIM25% of reviews
- ✓Customer Support30% of reviews
- ✓Отслеживание баланса и расходов20% of reviews
- ✓Управление тарифами и услугами35% of reviews
- ✓Доставка физической SIM-карты(bonus)15% of reviews
- ✓Бонусы и стикеры (благотворительность)(bonus)5% of reviews
- ✓Recurring payments(bonus)10% of reviews
- ✓Dark mode(bonus)20% of reviews
Common complaints
- ✗Unexpected charge deductions, auto-renewal despite disabled auto-pay10% of mentions
«They charged 400 rubles for service (even though auto-pay was disabled). Exactly one month passed, and they charged 400 rubles again. Auto-pay is still DISABLED!»
- ✗Long waiting times for chat responses and customer service queue15% of mentions
«The response is very slow, even after 40 minutes I still haven't received a reply from the chat; I was on hold for 12 minutes on the line»
- ✗Poor customer support and complicated problem-solving procedures10% of mentions
«They told me I need to write a STATEMENT addressed to the company director, and send it to the email with a copy of my passport and receipt. What kind of medieval times is this???»
- ✗Website errors during number transfer and operator detection service5% of mentions
«During transfer on the website, it showed an error 'Operator detection service temporarily unavailable'»
- ✗Spam calls and unwanted calls (allegedly from banks)10% of mentions
«2-3 times a day consistently 'bank employees' call, fed up, turned it off; got spam calls a couple of times»
What people praise
- ★Excellent signal quality even outside the city and in the metro
«Connection is available everywhere, internet is fast, can watch videos without worry»
- ★Simple, clear and intuitive app interface
«The app is super straightforward, I figured it out in a minute; you open it, check what you need, adjust settings and get on with your day»
- ★High internet speed and stable connection
«Internet is fast, works fine in the city and at the dacha, no messages about no signal»
- ★Fast and convenient eSIM activation without visiting an office
«I activated eSIM. Fast and convenient. Ordered eSIM — it arrived in a minute»
- ★Competitive and reasonable pricing for plans
«Prices are great, much better than before. The plans are the same as compared to other operators»