Grab - Taxi & Food Delivery
★ 4.8What it actually doesGrab is the #1 app in Southeast Asia providing taxi, ride-hailing, express grocery delivery and food delivery services.
Actually does
- ✓Ride-sharing40% of reviews
- ✓Food delivery25% of reviews
- ✓Grocery delivery10% of reviews
- ✓P2P payments5% of reviews
- ✓Push Notifications(bonus)25% of reviews
- ✓Customer Support(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠File sharing
- ⚠Cashback and Rewards
- ⚠Travel Pass (ваучеры для путешественников)
- ⚠Translation
- ⚠Аренда автомобилей (GrabCar Plus, GrabCar Premium)
Common complaints
- ✗Poor technical support (no live chat)15% of mentions
«Support doesn't work at all. Only automatic messages saying everything is ok and that we worked at your issue. Terrible!»
- ✗Intrusive ads and spam notifications20% of mentions
«notifications come too often and 99% of them are ads... I get a notification every 10 minutes or more frequently»
- ✗Geolocation and address selection problems12% of mentions
«Can't find hotel names or street names. It places points randomly»
- ✗Unpredictable delivery (incorrect orders, long waits, cancellations)18% of mentions
«They take the order and within an hour postpone delivery, then cancel it an hour later, and this happens a couple of times»
- ✗No Russian localization25% of mentions
«no Russian language and AI translator in the app»
What people praise
- ★Fast vehicle dispatch
«Fast car dispatch»
- ★Quality of drivers and condition of vehicles
«The car is clean, well-maintained, seatbelts in place. Exceptionally polite and pleasant driver»
- ★Intuitive interface, understandable without knowing the language
«The app is easy to understand, even without knowing English or Vietnamese. We were able to figure it out»
- ★Affordable pricing
«convenient, nice prices»
- ★Wide service availability in Southeast Asia (8 countries)