Digital Concierge
★ 4.8What it actually doesAn app for contactless check-in to hotels and short-term rental apartments with instructions, support chat, accommodation information and payment services; however, it suffers from stability issues (freezing, opening errors) and questionable deposit retention practices.
Actually does
- ✓Turn-by-turn nav15% of reviews
- ✓Customer Support20% of reviews
- ✓Document Management10% of reviews
- ✓P2P payments8% of reviews
- ✓Digital Signature5% of reviews
- ✓Messaging15% of reviews
Claimed, but not confirmed by reviews
- ⚠Дистанционное открытие двери/выдача ключей
Common complaints
- ✗Improper deposit retention and suspicious practices15% of mentions
«They didn't return my 2000 ruble deposit... they hold deposits for any reason... Information about deposit retention is incomplete and contradicts what's in the contract»
- ✗Support blocks users instead of helping8% of mentions
«They just delete and block you when you ask clarifying questions»
- ✗App won't open / critical errors10% of mentions
«The app wouldn't open at all on my phone... It says there's an error in the booking code»
- ✗Remote door unlock does not work5% of mentions
«The door unlock button in the app didn't work»
- ✗Freezing and errors when entering data10% of mentions
«The app freezes when typing a comment in the check-in review»
What people praise
- ★Convenience and contactless check-in
«Convenient... I liked the remote capability and responsiveness... the app is very convenient»
- ★Clear and intuitive interface
«Very convenient and clear app even for beginners... everything is simple»
- ★Fast and responsive support
«Responsive and fast operator reaction... chat help is quick»
- ★Modern approach to check-in instead of messengers
«Especially given how clunky messengers are... very convenient and modern»
- ★Convenient electronic document signing
«Convenient electronic contract signing»