S7 Airlines: happy travels

Actually does

• ✓Flight search40% of reviews
• ✓Управление бронированиями и обмен билетов15% of reviews
• ✓Онлайн-регистрация на рейс и выбор мест25% of reviews
• ✓Loyalty Program20% of reviews
• ✓Customer Support15% of reviews
• ✓Push Notifications5% of reviews
• ✓Электронный посадочный талон в приложении15% of reviews
• ✓Заказ дополнительных услуг (багаж, питание, страховка)10% of reviews
• ✓Сохранение документов пассажиров и данных карт8% of reviews

Claimed, but not confirmed by reviews

• ⚠Hotel search
• ⚠Аренда автомобилей
• ⚠Trip planning

Common complaints

• ✗Poor customer support: bots don't help, operators unavailable12% of mentions

  «only a real person answered me once, the rest of the time it's an AI that writes 'oh, all operators are busy'»

• ✗App blocked when using VPN8% of mentions

  «doesn't work with VPN, thanks for supporting Runet»

• ✗Payment issues (frozen transactions, payment method incompatibility)8% of mentions

  «The payment didn't go through and the money was frozen for a day waiting for the cancellation»

• ✗Cannot add extra services (seat selection, meals, baggage)8% of mentions

  «It became impossible to add extra services: select seats, order meals, add baggage»

• ✗Account login issues, loss of access8% of mentions

  «It won't let me in with my login and password. No way to log in»

What people praise

• ★Convenient digital boarding pass

  «Convenient that you can open the boarding pass directly from your phone»

• ★Convenient online registration and seat selection

  «I liked that I could select a seat in advance and register online»

• ★Intuitive and simple interface

  «Great, intuitive app! Easy to search and buy tickets»

• ★Fast and convenient ticket booking

  «convenient search, quick filters, tickets are purchased in a couple of minutes»

• ★Convenient mile tracking directly in the app

  «I check my miles after each flight. I like that I don't have to go somewhere else to do this»

Where to install