Детский магазин «Детский мир»
★ 4.9What it actually doesMobile app of the children's store "Detskiy mir" for purchasing toys, clothing, diapers and other children's products with delivery or in-store pickup.
Actually does
- ✓Marketplace90% of reviews
- ✓Food delivery50% of reviews
- ✓Coupons15% of reviews
- ✓Доставка в тот же день(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty cards
- ⚠Price comparison
- ⚠Добавление товаров в "Избранное"
- ⚠QR scanner
- ⚠Личный кабинет с историей заказов
- ⚠Order Tracking
Common complaints
- ✗Payment issues, money is charged but not refunded10% of mentions
«Money was charged for both orders. That's over 7,000 rubles. And they're asking us to wait several days for the refund»
- ✗Couriers deliver at unspecified times, orders are cancelled10% of mentions
«They deliver orders at times different from what you specify, and if you don't accept the order when it's convenient for the store, they cancel your order»
- ✗App frequently crashes with "Oops, something went wrong" error5% of mentions
«For about a month now I can't use the app—it keeps showing "Oops, something went wrong, please try again"»
- ✗Item is available in the app but not in store; warehouse synchronization issues5% of mentions
«Payment went through, you can pick up two items, but the third one isn't in the store... it's the last item from an old collection and it's basically not available in the store»
- ✗Search and filters not working correctly15% of mentions
«As a result, I'm forced to look through product suggestions for both genders that don't match my search, and on top of that the sorting doesn't work at all»
What people praise
- ★Fast delivery and same-day pickup
«Thank you for the option to order from home and pick up the order the same day. Very convenient!»
- ★Polite and responsive staff
«Very responsive and friendly salespeople. Polite staff»
- ★High product quality
«Excellent quality, my daughter loved it. Everything is high quality and delivery is reliable»
- ★Wide selection of children's products
«You can find a lot of interesting things»
- ★Convenient app interface
«Convenient app, everything is clear and simple. Everything suits me»