Tefal Robots

4.5
iOSApp Store

What it actually doesMobile app for controlling Tefal robot vacuums (cleaning launch, scheduling, room maps); however, the app suffers from critical cloud connectivity issues—most users cannot sync the robot with the app and are forced to use it in "brick" mode with physical buttons only.

15%Marketing ≈ reality10%Stability

Actually does

  • Smart home control95% of reviews

Claimed, but not confirmed by reviews

  • Запуск и остановка сеанса уборки на расстоянии
  • Создание и персонализация карты дома с зонами
  • Выбор отдельных комнат и зон для уборки
  • Регулировка мощности всасывания
  • AI assistant
  • Recurring Tasks
  • История сеансов уборки и статистика
  • Рекомендации по техническому обслуживанию
  • Встроенный магазин аксессуаров
  • Cloud sync

Common complaints

  • Mass app failures to connect to cloud / servers92% of mentions

    «Since June 15, the app stopped connecting, we tried all methods, contacted support and did everything they told us to do but nothing works»

  • Ineffective technical support: problem acknowledged but unresolved for months62% of mentions

    «Nobody has solved this issue for over a year now. I've done everything with support – no results. They told me to wait. But nothing has changed so far»

  • Robot vacuum without app only works in manual mode without smart features (maps, zones, schedules)45% of mentions

    «Now you can only manually turn it on with a button so it cleans chaotically»

  • App does not work in Russia (blocked / service unavailable)8% of mentions

    «The app doesn't work in RF. Didn't have time to enjoy the purchase»

  • Hardware issues: fast battery drain, poor cleaning, jamming, weak charging dock detection25% of mentions

    «Battery drains very quickly, so quickly that in a one-room apartment it doesn't manage to clean one room. It doesn't see the charging dock»

What people praise

  • When the app works, robot functionality and control are convenient

    «For exactly one month the app and robot worked perfectly»

  • In some rare cases, connection is restored after updates

    «July 15 - everything works today, changed my rating to 5»

Where to install