Tefal Robots
★ 4.5What it actually doesMobile app for controlling Tefal robot vacuums (cleaning launch, scheduling, room maps); however, the app suffers from critical cloud connectivity issues—most users cannot sync the robot with the app and are forced to use it in "brick" mode with physical buttons only.
Actually does
- ✓Smart home control95% of reviews
Claimed, but not confirmed by reviews
- ⚠Запуск и остановка сеанса уборки на расстоянии
- ⚠Создание и персонализация карты дома с зонами
- ⚠Выбор отдельных комнат и зон для уборки
- ⚠Регулировка мощности всасывания
- ⚠AI assistant
- ⚠Recurring Tasks
- ⚠История сеансов уборки и статистика
- ⚠Рекомендации по техническому обслуживанию
- ⚠Встроенный магазин аксессуаров
- ⚠Cloud sync
Common complaints
- ✗Mass app failures to connect to cloud / servers92% of mentions
«Since June 15, the app stopped connecting, we tried all methods, contacted support and did everything they told us to do but nothing works»
- ✗Ineffective technical support: problem acknowledged but unresolved for months62% of mentions
«Nobody has solved this issue for over a year now. I've done everything with support – no results. They told me to wait. But nothing has changed so far»
- ✗Robot vacuum without app only works in manual mode without smart features (maps, zones, schedules)45% of mentions
«Now you can only manually turn it on with a button so it cleans chaotically»
- ✗App does not work in Russia (blocked / service unavailable)8% of mentions
«The app doesn't work in RF. Didn't have time to enjoy the purchase»
- ✗Hardware issues: fast battery drain, poor cleaning, jamming, weak charging dock detection25% of mentions
«Battery drains very quickly, so quickly that in a one-room apartment it doesn't manage to clean one room. It doesn't see the charging dock»
What people praise
- ★When the app works, robot functionality and control are convenient
«For exactly one month the app and robot worked perfectly»
- ★In some rare cases, connection is restored after updates
«July 15 - everything works today, changed my rating to 5»