Мой Ростелеком
★ 3.3What it actually doesA personal account app for managing Rostelecom bills, payments and services, but often unstable with inconvenient interface and payment issues; support is incompetent and does not resolve problems.
Actually does
- ✓Payment Tracking70% of reviews
- ✓Recurring payments30% of reviews
- ✓Управление счётами и услугами60% of reviews
- ✓Управление лицевыми счетами50% of reviews
- ✓Подключение/отключение дополнительных опций и тарифов40% of reviews
Claimed, but not confirmed by reviews
- ⚠Biometric Authentication
- ⚠Customer Support
- ⚠Cashback and Rewards
Common complaints
- ✗Company enables services without customer consent and charges for them40% of mentions
«They enable some antivirus and programs on their own, I'm asking them to disable them and only pay for my plan»
- ✗Incompetent and unavailable technical support, does not resolve issues80% of mentions
«Worst tech support, managers just pass you around to each other, lots of people, but zero results»
- ✗Frequent crashes and errors when attempting to pay60% of mentions
«The app works in an unpredictable way, constant errors. Simply paying for internet is already a quest with constant crashes»
- ✗Inconvenient interface, features are hidden, endless loading of sections40% of mentions
«Inconvenient interface, everything is hidden. The app doesn't even open some sections - endless loading»
- ✗App frequently logs user out and requires re-authorization10% of mentions
«Logs you out because you haven't logged in for a while, once a month, and you have to do everything all over again»
What people praise
- ★The app generally works and allows you to complete basic operations
«Sometimes it lags, but otherwise everything is fine»
- ★Convenient for basic operations
«Convenient»