Tefal Robots
★ 3.4What it actually doesThe Tefal robot vacuum control app allows users to start cleaning and view home maps from their phone, but suffers from critical connection and authorization issues that make most features unavailable.
Actually does
- ✓Smart home control15% of reviews
- ✓Создание и персализация карты дома8% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring Tasks
- ⚠Дистанционное наблюдение и контроль
- ⚠Отслеживание обслуживания и советы по уходу
- ⚠Marketplace
- ⚠История предыдущих сеансов уборки
Common complaints
- ✗Critical cloud connection instability72% of mentions
«Can't download the app 99% of the time and it freezes. No connection with the cloud. Maybe it will work... in this specific app – there's no connection to the cloud.»
- ✗Loss of connection between vacuum cleaner and app (often after update)48% of mentions
«The robot stopped seeing the map. Won't connect to the robot. It used to work, now it's impossible to connect.»
- ✗Errors during registration and authorization (error code -2, internet error)28% of mentions
«When entering 'create account', error 'error code: -2' appears. Activation code doesn't arrive to email.»
- ✗Frequent app freezes and crashes58% of mentions
«The app freezes. The app works very poorly, constantly freezes or doesn't work at all.»
- ✗Ineffective technical support20% of mentions
«Your advice is useless. Tech support didn't help. Support is just zero response.»
What people praise
- ★App works after reconnection/reinstallation
«I deleted the app, downloaded and installed it again... and it worked. It works, thanks.»
- ★Basic cleaning functionality (when connected)
«All is well. I recommend it. Works fine.»